Call: 0800 112 3691 or +44 1256 783329

Shipping Information

Retail, VAT exempt and Trade customers


UK Retail Customers

  • There is no delivery charge for standard UK Consumer Retail orders which are shipped through the Articles for the Blind Scheme. If undelivered after 14 days please check with your local Royal Mail sorting office before contacting us.
  • Orders over £100 in value will be shipped at cost.
  • For orders over 7kg in weight please contact Vision Enhancers for the delivery cost. Please call 01256 783329 or email [email protected]

Overseas Customers

  • For small items delivery charge is free if the item weighs less than 7kg, has a value below £100 and is shipped through the International Articles for the Blind Scheme. Please note that items sent via our free delivery service will be shipped at buyers risk.
  • Overseas orders above £100 in value will be shipped at cost.
  • For orders over 2kg in weight, and not shipped through the International Articles for the Blind Scheme, please contact Vision Enhancers for the delivery cost. Please call +44 1256 783329 or email [email protected]


VAT Exemption


Whether you are eligible for VAT exemption will be determined by the regulations from Her Majesty’s Revenue and Customs.
HMRC states that “Customers with a physical or mental impairment which has a long-term and substantial adverse effect upon their ability to carry out everyday activities” will be eligible for zero-rated VAT providing that the goods are for their personal or domestic use and the goods and services are eligible to be supplied at the zero rate. Low vision aids are included in the outline given under:


  • Spectacle mounted low vision aids which are custom made to the prescription of a qualified optician where the prescription identifies the appliance as a low vision aid
  • Other low vision aids including technical aids for reading and writing, which are designed exclusively for visually impaired people, for example, closed circuit video magnification equipment capable of magnifying text and images.


Please complete the VAT Relief form and return by post or email if you are eligible for zero-rated VAT. If you are in any doubt as to whether you are eligible to receive goods or services zero-rated for VAT you should consult Notice 701/7 VAT reliefs for disabled people available from HMRC or contact their National Advice Service on 0845 010 9000 before signing the declaration.


UK Trade Customers


There is no delivery charge for eligible Trade, Hospital and Optician orders up to £100 in value or 7kg in weight which are shipped through the Articles for the Blind Scheme. Eligible organisations are those representing blind people or providing a service designed for blind/visually impaired individuals.

  • All other trade orders have a standard delivery charge to cover postage and packing.
  • Track and signed delivery can be requested at extra cost for orders under £100.
  • Orders over £100 will be sent track and signed for delivery at cost.
  • For orders over 2kg in weight, and not shipped through the International Articles for the Blind Scheme, please contact Vision Enhancers for the delivery cost. Please call +44 1256 783329 or email [email protected]
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