• Ordering Information
• Terms & Conditions
• VAT Exemption

Purchasing Information

To make a purchase simply click on the item you require and add it to the shopping basket.

Once you have completed your purchases you can proceed to the checkout and complete the payment and delivery fields. 

Our online ordering system uses a secure server provided by Lloyds TSB Cardnet and Sagepay to protect your card details.

When we receive your order and payment via Sagepay we will send an email to confirm that we have received it and the estimated delivery date.  We will endeavour to meet this date but cannot be held responsible for delayed delivery which may be outside our control.

Trade Sales

Vision Enhancers are happy to accept trade sales.  For more information on purchasing as a trade customer please email trade@visionenhancers.co.uk  or call 0800 112 3691. 

To apply for a trade account with Vision Enhancers the attached Trade Application Form can be downloaded. (Click here to download Trade Application Form). Once completed it should be returned to Vision Enhancers Ltd, PO Box 548, Stockbridge, SO20 6WJ.  When your account has been opened you will be notified by email with your username and password to enable you to log in to your account and place your orders online at a time convenient to you.

Payments

• Payment must be made in full at time of ordering.
• We accept credit and debit card payments online by Visa, Mastercard, Visa Debit, Maestro and Solo and by phone, fax and post and can accept cheques by post.
• Please allow 7 working days from the date of your order for delivery.
• Online payments can only be accepted for orders in the UK
• Prices are given in £ sterling and VAT is included in all orders unless a signed VAT exemption form is received.  You must indicate at time of order by ticking the box that you are eligible for zero-rate VAT and complete and return by post or email the form which can be found on the website.  See VAT Relief Form.
• Online payments cannot be accepted for orders outside the UK.
• For orders outside the UK you may be liable for local or importation tax.
• To protect the security of your card number, our payments are processed using the payment service provider Sagepay, to provide a secure environment to handle card payments.  Your card details will not be passed to us but will be handled by Sagepay who have achieved the highest level of compliance under the  Payment Card Industry Security Standard (PCI). The latest encryption technology is used to enable secure transfer of your personal data over the Internet and they adhere to the most stringent levels of fraud screening, ensuring that your details remain secure throughout the transaction process.

Delivery

• Delivery charge for all standard UK orders £3.25 plus VAT to cover postage and packaging except Electronic Magnifiers, Lighting and other heavy items including some mulitple product shipments.
• The shipping charges for Electronic Magnifiers for small products £10 plus VAT, the OPTi Verso £15 plus VAT and large products £20 plus VAT. Delivery charge for all Lighting products is £10.00 plus VAT. Delivery costs for other heavy items will depend on weight and be between £4.99 and £10.00 plus VAT.  Cost of delivery will be displayed at point of checkout.
• Delivery will be charged at cost for orders outside the UK.
• For orders outside the UK, customers are responsible for any import duties which may be due in their country of residence.
• Goods despatched under the Articles for the Blind scheme in the UK will be exempt from the delivery charge and will be charged  £1.60 plus VAT to cover packaging costs only. Please indicate eligibility at time of ordering.  Eligibility guidelines - If you need spectacles for close vision of N12 or less i.e. reading newspaper headlines and text smaller than this or are registered blind or partially sighted you qualify for this scheme.
• Orders which are subject to zero-rate VAT where the person is registered as disabled will be held until the exemption form is received to comply with HMRC requirements.
• Vision Enhancers will endeavour to advise you of any delays to delivery and an estimate of revised delivery date.  You will, of course, have the option to cancel the order and obtain a full refund should you no longer require the goods.
• You are advised to retain a copy of your transaction and relevant reference numbers in case of any query.

Exchanges and Refunds

• Vision Enhancers will be happy to exchange or refund the cost of items returned within 14 days of order date provided they are returned in resaleable condition in the original packaging. 
• Customers should inform Vision Enhancers of any damaged goods on the day they are received.
• Customers will be responsible for the cost of returning goods to us at the address below.  Refunds will not be processed until the returned goods have been received. For exchanged goods the standard delivery charge will be applied to re-despatch.

            Returns address
            Vision Enhancers Ltd Returns
            PO Box 548
            Stockbridge
            SO20 6WJ

• Should we be unable to supply a product we will not be liable for compensation or damages and will refund you in full

• Should you have any queries regarding your order contact customer services at orders@visionenhancers.co.uk or by calling 0800 112 3691, for calls from outside UK add 0044 i.e. 0044 1794 388468.

Terms and Conditions

In continuing to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Vision Enhancer’s relationship with you in relation to this website.
The term “Vision Enhancers” or “us” or “we” refers to the owners of the website whose registered office is 25 St Thomas Street, Winchester, SO23 9DD. Our company registration number is 6457691 incorporated in England and Wales. The term “you” refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without Vision Enhancer’s prior written consent.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

VAT Exemption

• Whether you are eligible for VAT exemption will be determined by the regulations from Her Majesty’s Revenue and Customs.
• HMRC states that “Customers with a physical or mental impairment which has a long-term and substantial adverse effect upon their ability to carry out everyday activities” will be eligible for zero-rated VAT
  • providing that  the goods are for their personal or domestic use and
  • the goods and services are eligible to be supplied at the zero rate. Low vision aids are included in the outline given under:
    • spectacle mounted low vision aids which are custom made to the prescription of a qualified optician where the prescription identifies the appliance as a low vision aid; and
    • other low vision aids including technical aids for reading and writing, which are designed exclusively for visually impaired people, for example, closed circuit video magnification equipment capable of magnifying text and images.

Please complete the VAT Relief form and return by post or email if you are eligible for zero-rated VAT.
If you are in any doubt as to whether you are eligible to receive goods or services zero-rated for VAT you should consult Notice 701/7 VAT reliefs for disabled people available from HMRC or contact their National Advice Service on 0845 010 9000 before signing the declaration.